9
Transmission triage
(Access software, ID alerts/events/routine transmissions)
Lack of dedicated RM personnel
Initial transmission review
Need for organizational workflow
Triage for secondary review
Challenges Facing Staff
Challenges Facing Staff
Need for decision trees for RM transmission
review/standardization of alert criteria
Lack of dedicated time for RM
management ("invisible work")
Overwhelming RM data burden ("data deluge")
Patient management activities/telephone work
• Alert-based RM transmission review
• Programming optimization
• Artificial intelligence (AI) algorithms
Technology/connectivity troubleshooting
Administrative
(documentation/electronic health record [EHR],
billing, scheduling)
Need for outsourcing
